Return & Refund Policy
Last updated September 2026
We want you to love what you order. Please read this policy carefully before you buy, since it's more limited than most stores.
No returns or exchanges
All sales are final. We do not accept returns or exchanges for reasons such as change of mind, sizing, or fit. Please check the size chart and product details carefully before ordering.
Exception: damage in transit
The only exception is if your order arrives damaged or shows wear and tear from shipping. In that case:
- Email klystoglobal@gmail.com within 24 hours of delivery. Claims reported after 24 hours will not be accepted.
- Include your order number, and photos or a short video clearly showing the damage and the shipping packaging.
- Once we review and confirm the damage, we'll arrange a replacement where available, or a refund.
Refunds
Approved refunds are processed to your original payment method through Razorpay. Depending on your bank, it can take a few business days after we initiate it to reflect in your account.
Where returns (if approved) are sent
G 52, Gali No. 2, Block E, Bhagwati Garden, Nawada, New Delhi, Delhi 110059, India
Questions
Call us at +91 99909 57711 or see our Contact page.